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Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open a mantra88 account and use our lobby — covering deposits through bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you in return.

bKash, Nagad, Rocket Deposits CoveredWithdrawal Verification Steps ExplainedAccount Access Subject to Local LawEligible Regions ApplySupport Available for Account Questions
mantra88 Terms and Conditions That Cover Your Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Keeping your account secure and your data handled properly is part of what these terms cover. Here is how we approach the four areas that matter most to you as an account holder.

Account Security

Your account is protected by the login credentials you set. We use encrypted connections across the platform. If you suspect unauthorised access, contact support immediately to lock your account.

Data Retention

We retain your account data and transaction records as required by the terms of our operating agreements and applicable law in eligible regions. You may request a summary of your account data through support.

Cookie and Session Handling

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences — for example, whether you last used bKash or Nagad. You can manage these through your browser settings.

Requesting Changes or Corrections

If any account detail we hold is incorrect — your registered number, withdrawal wallet, or contact information — you can update it through account settings or by contacting support with the relevant wallet verification.

CONTACT FOR TERMS QUERIES

Reach Us About Your Account Terms

Questions about how these terms apply to your account — a transaction dispute, a withdrawal hold, or a question about eligibility — are handled by our support team. Reach out through the channels below and have your account details ready so we can pull up your case without delay.

Live Chat The fastest way to reach us for terms-related questions. Start a chat from your account dashboard and a support agent will respond directly.
Email Support For written queries about your account terms, withdrawal verification, or policy questions, email us and we will reply to your registered address.
Account Help Centre The Help Centre covers common questions about account rules, payment verification, and what to do if access to your region changes.

Common Questions About Our Terms and Conditions

These are the questions we see most often from account holders in Bangladesh. If yours is not here, the support team can clarify any specific point in these terms for you.

When you register, you confirm that you have read these terms, that you are eligible to access the platform under your local law, and that the details you provide are accurate.

We may update these terms and will post the revised version with an updated date. Your continued account use after that date confirms you accept the new version.

Check your bKash transaction history for a confirmation reference, then contact support with that reference number. We will trace the payment on our end and update your account if confirmed.

Withdrawals are held when the Rocket number on the request does not match the number registered to your account. Update your account details or contact support to resolve the mismatch.

We store the wallet identifiers you register — your bKash, Nagad, or Rocket number — for withdrawal processing. We do not store your wallet PIN or any payment credentials.

You can request account closure through support. We will process your final withdrawals, then retain transactional records as required by our operating agreements before deleting personal data.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.