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What You Need to Know Before You Start

Using mantra88 means you are agreeing to a set of conditions that govern your account, your transactions through bKash, Nagad, and Rocket, and your access to our lobby.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount holder rights outlinedData handling disclosedContact paths available
mantra88 What You Need to Know Before You Start
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your account data with a clear retention and access framework. Knowing what we keep, why we keep it, and how you can request changes is part of using the platform properly.

Data Retention

Transaction records — including bKash deposits and Rocket withdrawals — are retained for compliance purposes. The retention period follows applicable regulatory requirements for your account region.

Cookie Policy

We use cookies to maintain your session, remember your login state and monitor platform performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification at login and wallet-linking steps. Never share your PIN or OTP with anyone — our team will never ask for it through chat or email.

Requesting Changes

To correct stored personal details or request account data removal, contact us via the email channel. We will confirm receipt and outline the steps under our data handling policy.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how these legal terms apply to your account — including how your bKash or Nagad transaction history is handled, or what happens to your data if your account is closed — our support team can direct you to the right process. We do not give legal advice, but we can explain our own policies clearly and point you to the right form or channel.

Live Chat Support Reach a support agent directly through the live chat option in your account. Suitable for immediate questions about account status, policy scope or transaction holds.
Email for Policy Requests For formal data requests, account closure queries or written policy clarifications, email is the right path. Responses follow our documented handling timeline.
Account Help Centre The help centre inside your account covers common legal questions — from what data we store to how you request a correction or deletion under applicable policy.

Common Questions About Legal Terms and Your Account

These are the questions we hear most from account holders about how our legal terms work, what your rights are, and how to act on them — from data requests to account closure.

Yes. Completing any transaction — including a bKash deposit — confirms that you have read and accepted our terms. Eligibility still depends on your local law and whether your region is covered.

You can request a summary of your stored account data through our email support channel. We will confirm what is held, how long it is retained, and the steps to receive or correct it.

Any pending Nagad or Rocket withdrawal is placed on hold during the review period. Once the review concludes, funds are either released to your wallet or handled according to the outcome.

Access depends on your local law and the eligible regions we serve. We do not confirm legality for any individual; that is your responsibility to verify before opening or using an account.

We publish updates through the platform. Continuing to use your account after a notice has been posted counts as acceptance of the revised terms, so check the legal page when notified.

Send a closure request via our email support channel. Transaction records may be retained for the period required by applicable compliance rules, even after your account is closed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.